FAQs

ORDERING

Do you offer bulk discounts?

Yes! For orders containing 25 items or more of our in-house made products (The Bower Studio brand) we offer a bulk discount of 30% off. We cannot offer bulk discounts on items produced by other artists or brands. At this time you must contact us in order to receive bulk discounts as they cannot be applied to your shopping cart. Bulk orders are invoiced via PayPal and can be paid with Credit, Debit, or a Paypal account.

I want to order more than one of an item in your store, but I cannot add more than one to my shopping cart. Can you help?

Some items are one of a kind and we only have a limited number available. For items that aren't one of a kind we often have more in back stock or on the shop floor. If you contact us with the item you're interested in and quantity, we are happy to assist you and check our stock. 

The item I was is out of stock. When will it be available again?

If an item you're interested in is out of stock, contact us and we will happily notify you when it is back in stock. Certain items, such as our canvas wall hangings, may take up to 3 weeks to restock.

HERBS

Are your herbs ethically/sustainably sourced?

We source all of our herbs from suppliers that support the ethical and sustainable harvest of herbs, both wild and organically grown. Our suppliers are also members of United Plant Savers, promoting the ethical wildcrafting of herbs.

Are all of your herbs organic?

Most of them are! Those that aren't are usually sustainably and ethically wildcrafted. We do carry a few conventional herbs which are difficult to find organically or wild. 

I don't live in the USA. Can I still order herbs from you?

At this time we are not able to ship herbs internationally. Sorry for the inconvenience!

I'm looking for an herb that isn't on your website. Can you help me?

Possibly! If you're looking for an herb that we don't sell online, it's possible we have it in the shop apothecary. (Some of our local sourced herbs are not listed online). We also place herb orders every so often and do our best to find the herbs customers request. If you're looking for a particular herb contact us and we'll do our best to help you find it!

Do you offer bulk discounts on herbs?

Yes! For bulk herb or apothecary orders, please contact us for more information. We offer custom bulk ordering by request as well as discounts on carrier oils, essential oils (in-store only), and dried apothecary goods.


SHIPPING

When will my order ship?

Orders ship in 1 to 3 business days.
We do not ship on weekends or US Federal Holidays. 

To ensure a timely delivery, please double check that your shipping address is correct. All shipping labels are printed directly from the information you provide us and we cannot be held responsible for an incorrectly provided address.

Do you ship internationally?

Yes. All items can be shipped internationally with the exception of our dried herbs. Herbs only ship within the US and US Territories. 

What shipping method do you use?

All orders are sent via USPS First Class Mail unless otherwise requested. Domestic shipping is 2 to 5 business days. International shipping times will vary and may take up to 2 weeks. Please note that we cannot be held responsible for items lost during shipment. Whenever possible we will supply you with tracking information. Unfortunately, most international orders, per USPS rules, cannot be tracked. 

Visit the USPS website for additional information on shipping. 

RETURNS

ONLINE ORDERS
If you are unsatisfied with your purchase or received an item damaged in shipment, please contact us within 7 days of receiving your purchase.

We make every effort to ensure that your purchase arrives safely, but we know that sometimes things get damaged in transit. If you receive a damaged item, please send us a photo of the item along with a description of the damage. We can then issue you a refund or replacement (plus shipping cost). 

If you are unsatisfied with your purchase, please contact us and you may return unopened, unused items to us within 7 days of receiving your purchase. You will be responsible for return shipping costs of all returned items. Once we receive the return we will issue you a refund for your purchase.

IN STORE PURCHASES
Returns for a full refund are accepted within 7 days with a receipt. Store credit only for returns within 14 days with a receipt. Exchanges may be made within 14 days with a receipt.

THE BOWER STUDIO BRAND PRODUCTS

What are your compostable plastic sleeves made from?

All of our in-house brand prints and cards are sealed in protective sleeves made from polylactide acid (PLA). PLA is created from the lactic acid in plants and is certified compostable.

Can I compost them in my backyard compost bin?

Unfortunately PLA cannot be composted in backyard compost bins or piles. PLA requires heat to be broken down. Please dispose of all PLA sleeves with your municipal composting program OR by recycling.

What paper are your products printed on?

Our art prints are all printed on 100% recycled post-consumer paper produced with hydro-power. The paper has a fine texture to it which gives each print the appearance of an original piece. 

Our greeting cards are printed on 100% post-consumer recycled paper produced in Canada. The seeds include Bird’s Eye, Clarkia, Black Eyed Susan, Sweet Alyssum, English Daisy, Catchfly and Snapdragon. All seeds are non-GMO and approved for planting in the USA, Europe, Canada, and Australia. (For other locations, please contact us.)

How do I plant your seed cards?

To plant the paper, cover it with 1/8" of soil in full to partial sun and keep moist until the seeds establish.  For improved germination time, soak that paper for a few minutes before planting.


Allowing the seeds to sprout in a mini-greenhouse helps them to establish more quickly. To create an easy mini-greenhouse, place the soaked paper in a clear ziplock bag and set in full to partial sun. Sprouts should appear within roughly 7 days, depending on conditions. The sprouted paper can then be planted, gently covering with soil. Keep moist while the seedlings establish their roots.

What is the shelf life of your seed cards?

For best results, plant your seed card within 2 years.

Are your prints archival?

Yes! All of our prints and cards are printed with archival chroma-life inks, guaranteed to last at least 100 years. Of course, it is always advised that prints be displayed in a way that protects them from moisture and direct sunlight. 

Will you create a custom design for my tattoo, logo, etc.?

Yes, we do custom design work as time allows. For custom artwork and design requests, please contact us for more information, availability, and pricing.

CLASSES AND WORKSHOPS

For class and workshop FAQs please click here.

WHOLESALE

We wholesale our own in-house handmade items. To request a catalogue with pricing and ordering information, please contact us.

We do not make all of the items available online or in-store. For a portfolio of selected works made by The Bower Studio, please click here.